Being able to generate orders on an independent website is just the beginning. Only when you can deliver goods to customers safely and without incurs losses can you truly understand the ins and outs of the industry. The choice of logistics method is of vital importance, as it not only affects costs but also directly influences customer experience and after-sales issues. Today, I will provide you with a detailed analysis of the two mainstream shipping methods for independent websites: dedicated line logistics and self-shipment, and explain the benefits of choosing a professional freight forwarder for shipping.
- Dedicated line logistics: Professional, efficient, and offers a great customer experience
(1) Operating procedures
Dedicated line logistics is similar to the Cainiao Station or SF Express point at the entrance of a residential area. It has a fixed process for receiving and shipping packages, its own transportation network, and is specifically responsible for delivering packages to their destinations. Although it is not delivered by the seller in person, they are a professional errand-running company and focus on specific routes.
(2) Advantages
Fast speed: It is usually 3 to 5 days faster than ordinary express delivery and can be delivered to customers quickly.
Good customer experience: Professional logistics services reduce customer waiting time and enhance satisfaction.
Reduce after-sales troubles: Quick delivery helps to reduce customer complaints caused by long waiting times and lower after-sales costs.
(3) Applicable scenarios
If your product has a high profit margin, your customer has requirements for delivery time, or your order volume is relatively stable, dedicated line logistics is a more suitable choice. It can not only help you build a better reputation quickly.
II. Self-delivery: Economical and practical
(1) Operating procedures
Self-shipping is similar to sending a small gift to a foreign friend. You might go to the post office to fill out a form and then send it through the postal system. The package will go through multiple links, from the international airport center to the exchange office, and finally reach the destination country, and then be delivered to the customer through the local postal system.
(2) Advantages
Low cost: For small items, the postage is relatively low, making it suitable for products with low unit prices.
Simple operation: No complex logistics operations are required, making it suitable for novice sellers.
(3) Disadvantages
Slow delivery: It usually takes 15 to 20 days or even longer to be delivered.
Difficulty in tracking: There are many intermediate links, which can easily lead to lost items or delays.
Poor customer experience: Long waiting times may cause dissatisfaction among customers and increase the risk of complaints.
(4) Applicable scenarios
If the average transaction value of your product is not high, the customer is not very sensitive to delivery time, or the order volume is not large, self-delivery is an economical and practical choice. It can help you save costs and is suitable for sellers who are just starting to build an independent website.
III. Benefits of Freight Forwarders’ Shipping
Choosing a professional freight forwarder’s shipping service can bring many benefits to the operation of your independent website
(1) Reduce costs
Freight forwarders can offer you more favorable freight rates through centralized purchasing and optimized logistics. For instance, Smartdropping has established long-term cooperative relationships with many high-quality carriers, which can help sellers secure more favorable logistics prices and reduce operating costs.
(2) Enhance efficiency
The intelligent system of the freight forwarder can quickly handle purchasing and shipping requests, ensuring that orders are processed in a timely manner. You don’t need to worry about complex issues such as inventory management, packaging and shipping. You can focus on front-end marketing and customer management.
(3) Enhance customer satisfaction
Freight forwarders provide reliable logistics services to ensure that goods can be delivered to customers in a timely and safe manner. Meanwhile, the customer service team of the freight forwarder offers 24-hour support, which can promptly solve customer problems and enhance customer satisfaction.
(4) Flexible operation strategies
The freight forwarding model enables you to test the market and adjust product strategies more flexibly. You can quickly launch new products, adjust the purchase volume and product types based on market feedback, and reduce market risks.
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