For novice cross-border sellers, every step of store operation is full of challenges, and logistics and delivery are the key links that directly determine success or failure. After a customer places an order, if the logistics is delayed, the package’s trajectory cannot be traced, and no one takes care of after-sales issues, not only will a large number of negative reviews be received, but it may also lead to customer loss. A newly started business is very likely to fall into difficulties as a result. Among various shipping methods, choosing to cooperate with a freight forwarder can help new sellers easily avoid logistics pitfalls and ensure both delivery time and user experience.
Novice sellers often encounter many difficulties when handling logistics on their own. For instance, if you want to send to the European and American markets, when faced with dozens of logistics channels such as DHL, UPS, and postal dedicated lines, you have no idea how to choose – choosing commercial express delivery is fast but the freight is high, and the profit is greatly compressed. The economy small package has low shipping costs but long delivery time, and customers keep urging for orders.
After much effort to choose the right channel, one may stumble at the customs clearance stage. Unfamiliarity with the declaration rules of the destination country may lead to the goods being detained due to incomplete documents, or the goods being taxed by the customs due to unreasonable declared values, resulting in a sharp increase in additional costs. What’s more troublesome is that after the goods are dispatched, the logistics track is not updated in a timely manner. Customers come to ask every day, “Where are my goods?” New sellers can only be at a loss in front of the logistics official website, which not only wastes time but also affects their reputation.
The emergence of freight forwarders can precisely help novice sellers solve these pain points. First of all, freight forwarders have abundant logistics resources and can recommend the most suitable logistics solutions for new sellers based on the characteristics of their goods (weight, volume, category) and the target market. For instance, for light and small items weighing no more than 3 kilograms sent to the United States, freight forwarders can recommend dedicated small packages. The freight cost is 50% lower than that of commercial express delivery, yet the delivery time can be controlled within 7 to 10 days, balancing cost and efficiency. If the seller is selling electrical products, the freight forwarder can also connect with special channels to avoid rejection due to category restrictions.
In the customs clearance process, freight forwarders are the “reassuring pill” for new sellers. Our professional freight forwarding team is familiar with the customs clearance policies of various countries around the world. From the preparation of customs declaration documents to the estimation of tariffs, we will make plans in advance. When encountering customs inspection, the freight forwarder can also coordinate with the local customs clearance agent at the first time to handle the situation, avoiding the long-term detention of goods and the resulting port detention charges. Compared with novice sellers who figure out customs clearance on their own, freight forwarders can increase the success rate of customs clearance to over 99%, significantly reducing logistics risks.
In addition, freight forwarders can also provide full-chain service support, allowing new sellers to save both time and effort. From the reinforcement of package packaging to reduce the risk of damage during transportation, to the real-time synchronization of logistics trajectories, making it convenient for sellers and customers to query at any time; In case of problems such as lost or damaged packages, the freight forwarder will also proactively follow up on claims, eliminating the need for sellers to repeatedly communicate with the logistics company themselves. For novice sellers, these services can save them a great deal of time and energy, allowing them to focus on core businesses such as product selection and operation.
Among the numerous freight forwarders, Smartdropping is particularly suitable for novice cross-border sellers. It not only offers customized logistics solutions, but also has dedicated customer service to provide one-on-one answers to common problems faced by beginners such as “not knowing which channel to choose” and “fear of customs clearance issues”. It can also be connected to procurement platforms such as 1688 to provide a one-stop service of “purchasing on behalf of others + shipping on behalf of others”. New sellers do not need to stock up on their own. After customers place orders, Smartdropping will directly purchase from suppliers, conduct quality inspections, package and ship, with the entire process being visually tracked. It can ensure the rapid delivery of goods, and the after-sales response speed is promptly fed back to cross-border sellers. One-on-one exclusive group chat is provided to completely solve the logistics worries of new sellers.
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